Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@zarnoor.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@zarnoor.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@zarnoor.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@zarnoor.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@zarnoor.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@zarnoor.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@zarnoor.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@zarnoor.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@zarnoor.com.
Effective Date: August 10, 2026
Last Updated: August 10, 2026
At Zarnoor, customer satisfaction is our top priority. We take immense pride in offering 100% authentic luxury fragrances, premium pet care products, and high-quality fitness supplements. However, if you are not entirely satisfied with your purchase, we offer a hassle-free 30-day return policy to ensure your peace of mind.
1. 30-Day Return Window
You have 30 calendar days from the official delivery date of your package (as recorded by the carrier tracking scan) to request a return or exchange. If 30 days have passed since your order was delivered, we unfortunately cannot offer a full refund or exchange.
2. Eligibility & Product Return Conditions
Due to safety, health, and hygiene standards regarding personal care items, fragrances, and ingestible products, all returned items must meet strict condition requirements to be eligible for a refund:
- Luxury Perfumes, Colognes & Body Mists: Must be unopened, unused, and sealed in their original manufacturer cellophane wrap with all original security seals and batch codes intact. Opened or sprayed bottles cannot be returned due to hygiene and safety regulations.
- Pet Care Essentials & Health Products: Seals on pet food, liquid formulas, supplements, or grooming products must be completely unbroken and in original packaging.
- Fitness Supplements & Tumblers: Nutritional supplements must have their inner and outer safety seals intact. Tumblers, shakers, and accessories must be unused, unwashed, and in original retail boxes.
- General Condition: All products must be accompanied by the original packing slip or receipt.
3. Non-Returnable & Final Sale Items
Certain types of items cannot be returned for a refund:
- Opened, unsealed, or sprayed fragrances and beauty products.
- Gift cards and promotional vouchers.
- Items marked as "Final Sale" or clearance at the time of purchase.
- Products returned without prior return authorization from our support team.
4. How to Initiate a Return
To start a return request, please follow these simple steps:
- Contact our US Customer Support Team at support@zarnoor.com or call +1 (267) 509-6095. Please provide your Order Number, full name, and the specific reason for your return.
- If your return meets our eligibility criteria, our support team will issue a Return Merchandise Authorization (RMA) along with a prepaid return shipping label and shipping instructions.
- Pack the item securely in its original packaging to prevent shipping damage and attach the return shipping label on the outside of the box.
- Drop off the package at any authorized carrier location (USPS, UPS, or FedEx as specified on your label).
Official Returns Address:
Zarnoor Returns Department
534 Glenmore Avenue, Elkins Park, PA 19027, United States
5. Damaged, Defective, or Incorrect Items
Please inspect your package upon delivery. If your order arrives damaged during transit, defective, or if you received the wrong item, please contact us immediately within 48 hours of delivery at support@zarnoor.com.
Please include clear photos or a short video showing the damaged item and the shipping box label. Once verified, we will dispatch a brand-new replacement at zero additional cost to you or issue a full refund immediately.
6. Processing & Refund Approval
Once your returned package is received at our Pennsylvania warehouse, our Quality Assurance team will inspect the item within 2 to 3 business days to ensure it meets return requirements.
- Approved Refunds: Upon approval, your refund will be processed back to your original payment method (Credit Card, Shop Pay, PayPal, etc.). Please allow 3 to 5 business days for your financial institution to post the funds to your account statement.
- Return Shipping Costs: For defective, damaged, or incorrect items, Zarnoor covers 100% of the return shipping cost. For buyer's remorse or preference-based returns, a flat $4.99 return label fee will be deducted from your final refund amount.
7. Contact Us
For any questions regarding our Refund Policy or to check the status of an active return, please reach out to us:
Zarnoor Customer Care Team
Address: 534 Glenmore Avenue, Elkins Park, PA 19027, United States
Toll-Free Phone: +1 (267) 509-6095
Email: support@zarnoor.com
Hours: Monday – Saturday: 9:00 AM – 10:00 PM EST